What we do

Our home is person-centred, we treat everyone with dignity, respect, and compassion.

Before anyone joins us, we put together detailed, bespoke, care support plans (individual care plan) with the input and involvement of our ladies and gentlemen, their family and relevant professionals.

We will log personal routines, medication, and personal care needs, plus take the time to explore your loved one’s character and personal interests to ensure they are content and happy at Smithy Bridge Court.

We know how important it is to get these details right from the start so the transition into life in our home is a smooth one.

Our multidisciplinary team consists of Registered Manager, Matron, Nurses, Senior Carers, and an extensive support function team. We also employ in house professionals such as physiotherapists, nutritionists, speech and language therapists, behavioural specialists, occupational therapists and psychologists. We do this to ensure the very best care possible for our ladies and gentlemen.

We also have excellent links with our community psychiatrist, community mental health team, Rochdale care liaison team, local GP service, and falls nurse for any external health needs.

Life stories are essential resources to help us deliver person-centred care, especially for those living with dementia. We strive to understand the individual background of each person we look after: their background, past, achievements and meaningful milestones in their life.

We wish to learn of the likes, dislikes, interests, family and history of all our ladies and gentlemen. Our team enjoy hearing life stories and anecdotes and find this to be an effective way of having a positive connection with the people they care for.

The rewards of this work are immense and provide an opportunity to understand the root of certain behaviours. Our psychologist works closely with our ladies and gentlemen, their families and other professionals to explore ways of maintaining relationships and communication when dealing with challenging or aggressive behaviour. Knowing an individual’s life story allows us to start conversations or trigger reminiscences, helping them to feel included and valued at Smithy Bridge Court. This can improve self-esteem and, in some cases, restore identity.

Openness and respect are at the forefront of everything we do at Smithy Bridge Court. All comments and feedback we receive are taken seriously and are used to monitor and improve our standards. We encourage and welcome feedback, suggestions, compliments, concerns or complaints from all individuals who live at our home along with their families.

We are profoundly responsible for the happiness of those we care for at Smithy Bridge Court. We create a trustworthy and caring environment 24 hours a day, seven days a week. Our care values include:

Holistic – Our care professionals tend to the whole person and their individual needs. This team includes community psychiatrists, dieticians, physiotherapists, speech and language therapists, fall prevention nurses, reiki practitioners, occupational therapists and reflexologists, as well as a community mental health team, local GPs and partnered community professionals.

Safety – All our staff are DBS checked and follow meticulous health and safety policies and practices, which are regularly monitored to ensure the highest level of safety in our home.

Personability – We encourage all our ladies and gentlemen to make our home their home, and give them the opportunity to decorate their rooms as they wish and display personal belongings. We also create detailed transition plans from home to home, which are developed to suit individuals and their loved ones. Family and friends are welcomed and encouraged to visit their loved ones as often as they can at Smithy Bridge Court.

Community – Our belief is a thriving community creates the foundation of a happy home. Therefore, we help and encourage our ladies and gentlemen to socialise by sharing mealtimes, take part in events, attend visits to local amenities and relax in each other’s company.

Independence – We focus on developing a person’s skills instead of focusing on their diagnosis. This supports personalised care and ensures independence for our ladies and gentlemen for as long as possible.

Quality – Our Registered Manager and Matron ensure the care we provide is consistent and delivered to the highest of standards. This is made possible by our thorough recruitment and training process. We also accept and act on feedback to help us continuously improve and develop best practices in care.

Dignity – Maintaining the dignity of our ladies and gentlemen throughout all stages of their care is the driving force behind our team. We develop detailed, personalised care plans and arrange quality end-of-life care, involving the individual and their loved ones every step of the way.

It is our mission to treat all our ladies and gentlemen with dignity, respect and compassion and improve their lives by consistently delivering the highest quality in person, holistic care.

We pledge:

• To respect and treat you as an individual
• To include you and your loved one in all decision-making surrounding your care
• To listen and act upon your requests
• To meet your cultural, emotional and spiritual needs